ORDERING / We use PayPal to process orders purchased directly from the site.

You will have the option in error, to cancel items or your order in the basket before
being redirected to PayPal. PayPal does not not require you to sign up to use its
services and accepts all major credit cards.


None of your details submitted in at checkout will be shared or passed on to third parties.
Your address and contact information will be only used in processing your order.



POSTAGE & DELIVERY / All items are sent via 1st class Royal Mail services.

Delivery is calculated on the weight of the item based on current Royal Mail rates.
We require a contact number for processing your order. This allows us to have an
alternative contact method in case we cant reach you via email.

Orders will be dispatched within 3 working days if the espadrilles are in stock. All orders
placed on Saturday and Sunday will be shipped and posted the following week. If your
espadrilles are made to order they will be dispatched box fresh from our factory in Spain
and estimated delivery times are between 10-18 working days depending on style. If you
would like a more specific time-frame for your order get in touch direct with Loren:
info@tonisgotsole.com. We will only ship to the address supplied at the PayPal checkout.



RETURNS / If an item is unsuitable or faulty please send an email to info@tonisgotsole.com
before making a return. Returned items must be unused with original tags still attached to be
exchanged or refunded.


The items must be received within 14 days from the date of receiving the goods. If you require a
refund it will be processed via PayPal as soon as the goods are received.